Return & Exchange Policy
Please note that all of our jackets are handmade to order and are thus considered custom. Each jacket is handcrafted which may result in a slight variation and a possible shipping delay for custom sizings. Please be aware of this when ordering, and enjoy your one-of-a-kind creation!
- Please notify us within 14 days of receiving your order if you would like an exchange or return. To request an exchange or a return please email firstname.lastname@example.org
- Please notify us by email within 8 hours of placing your order if changes are needed as each jacket is handmade to order
- All returned items must be unworn with all original tags attached.
- Please make sure the item is shipped within 14 days after you have received the return authorization from us.
- Please note that all custom-made jackets are hand-tailored to order and are only eligible for a store exchange or credit after Luca Designs Inc. receives the merchandise back in the original unworn condition. Please be aware a restocking fee will apply.
- We will happily offer an exchanged product or store credit.
- Please note that while we do our best to make sure our customers are satisfied with their purchase, Luca Designs reserves the right to deny any returns or exchanges at their own discretion.
To make sure you receive the right fit and avoid any unnecessary hassle, please visit our Sizing Page as our sizes may vary.
Exchanges or credits will be processed within 3 - 5 working days of receiving your return.
Returns May Not Be Eligible If:
The item has been discontinued.
The item has been tailor made and customized to your specification.
An email notification has not been received by you within the allotted timeframe.
The item is not returned within 15 days.
Sales located on our "SALE PAGE" are final sale and cannot be returned or exchanged. Please double-check your sizing before placing your order. Orders from the XMas Sale are eligible only in the USA. XMas Sale orders placed prior to December 18th will be delivered before Christmas.
Please note that shipments may take up to 10 business days and may be delayed by conditions beyond our control.