Please note that all of our jackets are handmade to order. Each Luca Designs jacket is handcrafted which may result in a slight variation of color, inner lining, and/or stitching. Custom sized orders will take approximately 3-4 weeks to ship. Please be aware of this when ordering, and enjoy your one-of-a-kind creation!
All one-of-a-kind creations are subject to material colors being slightly different than the photo as we may lose access to materials after some time. Please inquire if you have any questions on color variation.
- Please notify us within 15 days of receiving your order if you would like an exchange or return. To request an exchange or a return please email firstname.lastname@example.org
- If any critical changes, due to the speedy nature of sewing, notify us by email within 12 hours of placing your order if a change is needed
- All returned items must be unworn with all original tags attached
- Due to the handmade nature of our items, a restocking fee will apply for returned merchandise at no fault of Luca Designs of $30. Shipping for new outbound merchandise 29.99 per jacket for most regions, this can be applied from store credit if you wish to buy later
Please ensure the return is shipped with a trackable service within 7 days after you have received the return authorization. We will aim to get you your new item faster.
We will happily offer an exchanged product or store credit.
Sezzle transactions may not qualify for a refund or store credit due to their policy
- Please note that all jackets are hand-tailored to order and are only eligible for a store exchange or credit after Luca Designs receives the merchandise back in the original unworn condition
- Breaking in a jacket is okay, it will happen, but forcing will causes possible distress and ripping and is not recommended.
- Please note that while we do our best to make sure our customers are satisfied with their purchase, Luca Designs, Inc. reserves the right to deny any returns or exchanges at their own discretion
To make sure you receive the right fit and avoid any unnecessary hassle, please visit our Sizing Page as our sizes may vary.
Exchanges or credits will be processed within 3 - 5 working days of receiving your return.
Returns May Not Be Eligible If:
The item has been discontinued or is final sale at an event.
The item has been custom sized to your specification.
The item has been worn, used or damaged.
The item is One of a Kind Limited Edition
An email notification has not been received by you within the allotted time frame requesting a return or exchange.
The item is not returned within 15 days of receiving the item. We will be as helpful as possible but will keep policy in check.
Sales located on our "SALE PAGE" or price reduced items are final sale and cannot be returned or exchanged. Please double-check your sizing before placing your order.
If a customer refuses delivery or refuses to pick up their parcel and the item is abandoned, destroyed, or misplaced because of negligence, the customer is held liable and a replacement will not be sent gratis. Tracking will be provided on each package as well as support from Luca Designs and our shipping carriers to the best of our ability.
Please note that made to order items may take up to 15 business days, (3 - 4 weeks for custom sizes) and may be delayed by conditions beyond our control.
Please note that shipments may take up to 10-15 business days and may be delayed by conditions beyond our control by shipping companies or world events.
We do not deliver to P.O. Boxes, hotels or freight forwarders.