FAQ – Luca Designs

This depends on where you are and what you ordered. Generally hand made jacket orders will take 5-7 business days to arrive in most cases. Deliveries can take 7-15 business days depending on our order volume and queue, material. Custom tailoring is an additional 2 weeks. Tracking is uploaded after completion within a few days. Please wait patiently before emailing customer service.

The size page is detailed to avoid any misconceptions and has been praised to be accurate.

We are EURO fitted. Our size is similar to fits from Italy or the UK.

Because we sell in US/CANADA we make sure to educate on this topic.

If you are considered a standard US t-shirt size MEDIUM, for example, and you want a relaxed fit, you may want to size up to a large LARGE Luca Designs as our brand fits about 1 size smaller on average from US standard sizes. This method works for 90 percent of our standard proportioned customers.

Secondly, you can properly measure yourself and compare to the size chart to best understand where you fit. It’s important to know that you will have some stretch room with real leather and that nobody will perfectly fit the measurements. If the measurements are well off, you either measured incorrectly or require custom sizing.

Our costs for custom tailoring is quite inexpensive and just covers our time to tailor and added weight of the parcel.

It has a reasonable surcharge of +$50 on top of the price of the jacket but will take a few additional weeks to complete.

Select the custom size option on the product page and follow the checkout process.

Then jump to our website custom sizing page and use the upload feature to submit your photos.

Yes, photos are required if you want a guaranteed fit.

You can put a small amount of lubricant on your fingers and rub it on the zipper teeth under the zipper pull area to help it slide better. (Good household trick). Replacement of the zipper is almost never required for small snags. Please never torque the zipper to prolong its life-span. Check to make sure there are no threads catching (very rare to happen but it’s okay to snip a loose thread.)

Yes, we offer most of our designs in Real and ORGANIC VEGAN LEATHER. You can choose the material in the options on the product offering page. If vegan leather isn't already available, feel free to email us at hello@lucajackets.com to request it or see if we can make it happen. Most vegan materials are similar colors to the real leather but can never perfectly match.

Please note we only offer exchanges or store credit. For any return, all tags must be attached and it must be in re-sellable condition to avoid a disallow of the return.

Standard Restock fee for anything made to order is $30 +29.99 (new shipping if you are getting a new jacket) This is required before sending the product back. These fees cover expenses for holding your return and paying for priority shipping.

You can choose any item in the store once this is paid to get as a replacement of the same value. If you wish to upgrade leathers, we can do that as well. Just let us know before paying the restock fee.

Once complete let us know the new size or new jacket we need to make you.

Restock or upgrades can be easily processed by Zelle, E-transfer, Venmo, CashApp or Paypal

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