Luca Designs accepts cancellation and changes within the first 24 hours after your order is placed. Please contact us if you have any issues with your order. Luca Designs exclusively produces a custom request chosen from our catalog.
It takes us a little longer to ship products due to them being handmade. To help speed up this process, your order is sent to be made immediately after placing it. We are a unique brand that offers hundreds of unique offerings and to continue to offer this service we aim to work quickly, and process the cutting of raw materials quickly.
- Orders being canceled or modified must be notified by email to Hello@lucajackets.com within 24 hours of the order placement
- Orders past 24 hours will be produced and will require a restock fee of 30 dollars for changes, exchanges or returns if production has started the order (new shipping fees may apply)
- Please understand the brands handmade process, once materials are used, the product belongs to the customer and cannot be stopped
- We will always attempt to make changes if the team has not started the project, feel free to ask but this is a case by case basis and cannot be guaranteed
- Expect Custom jackets, or custom sized jackets to take 4 weeks to complete and ship at the minimum timeframe
- Rush order amounts are non-refundable as they have orders put into queue right away
- For Returns, Refunds and what you are entitled to please see our Return and Refunds Page
We have 24 hours to attempt any changes but we can NOT guarantee these changes will be granted after that time frame. Please read product pages and size charts thoroughly and don’t hesitate to ask any questions.
Canceled orders within 24 hours are eligible for refunds to their payment methods with proper cancellation notice by email. Once the day has passed and items are in production, the refund policy briefly simplified will be in the form of store credit or exchange only and a restock fee will be applied. See refund policy and terms and conditions for more details.